Operations Consulting skills for AI agents
11 practitioner-grade operations consulting skills, each a focused Markdown document your agent loads into context on demand. Search them from Claude Desktop, Cursor or any MCP client, or pull one with the CLI.
All 11 skills
- Customer Operations
Use this skill when advising on customer service operations, contact center strategy, or customer support optimization. Activate for questions involving contact center design, channel strategy, workforce management, quality assurance, customer effort score, IVR optimization, knowledge management, escalation management, outsourcing decisions, or contact center technology. Keywords: contact center, call center, customer service, customer support, workforce management, WFM, IVR, CCaaS, quality assurance, CSAT, CES, NPS, first call resolution, AHT, channel strategy.
651 lines - Inventory Management
Use this skill when advising on inventory optimization, demand planning, or working capital improvement related to stock management. Activate for questions involving ABC/XYZ analysis, safety stock, reorder points, demand forecasting, inventory turns, S&OP, dead stock, multi-echelon optimization, or inventory technology. Keywords: inventory, safety stock, reorder point, demand forecast, S&OP, ABC analysis, working capital, stock management, inventory turns, dead stock.
481 lines - Lean Six Sigma
Use this skill when advising on Lean, Six Sigma, or combined Lean Six Sigma process improvement initiatives. Activate for questions involving waste elimination, value stream mapping, kaizen, DMAIC, statistical process control, root cause analysis, process capability, or continuous improvement methodology selection. Keywords: lean, six sigma, DMAIC, kaizen, value stream map, waste, 5 whys, fishbone, process capability, Cpk, continuous improvement, TIMWOODS.
556 lines - Logistics Consulting
Use this skill when advising on logistics, distribution, transportation, or warehouse operations. Activate for questions involving network design, transportation management, last-mile delivery, 3PL selection, warehouse optimization, freight cost reduction, TMS/WMS systems, reverse logistics, or logistics KPIs. Keywords: logistics, distribution, transportation, warehouse, freight, 3PL, last-mile, TMS, WMS, cross-docking, supply chain network.
448 lines - Manufacturing Consulting
Use this skill when advising on manufacturing operations, production optimization, or factory performance improvement. Activate for questions involving capacity planning, OEE, production scheduling, quality management, factory layout, Industry 4.0, manufacturing cost reduction, or continuous improvement programs. Keywords: manufacturing, production, factory, OEE, capacity, quality, TQM, SPC, lean manufacturing, Industry 4.0, smart factory.
510 lines - Process Improvement
Analyze and optimize business processes to reduce waste, improve efficiency, and increase quality. Use this skill when the user asks about improving workflows, eliminating bottlenecks, streamlining operations, reducing waste, or wants guidance on lean methodology, process mapping, or operational efficiency.
145 lines - Process Redesign
Use this skill when advising on business process redesign, process optimization, or process transformation initiatives. Activate for questions involving process mapping, BPMN, swimlane diagrams, current/future state analysis, process automation assessment, process governance, process metrics, or BPM technology. Keywords: process redesign, process improvement, BPM, BPMN, swimlane, process mapping, process automation, process owner, process governance, process standardization.
539 lines - Procurement Consulting
Use this skill when advising on strategic procurement, sourcing, supplier management, or purchasing optimization. Activate for questions involving spend analysis, category management, strategic sourcing, should-cost modeling, make vs buy decisions, procurement transformation, P2P systems, supplier negotiation, contract management, or procurement KPIs. Keywords: procurement, sourcing, spend, supplier, purchasing, category management, P2P, procure-to-pay.
467 lines - Service Delivery
Use this skill when advising on service delivery design, IT service management, or service operations optimization. Activate for questions involving ITIL, service catalog management, SLAs, incident and problem management, service desk optimization, self-service enablement, or service delivery metrics. Keywords: service delivery, ITIL, service catalog, SLA, incident management, problem management, service desk, CSAT, FCR, AHT, ITSM, service level, help desk, knowledge management.
556 lines - Shared Services
Use this skill when advising on shared services center design, optimization, or transformation including Global Business Services (GBS) models. Activate for questions involving shared services business cases, service catalog design, captive vs outsourced models, location strategy, service level management, or shared services KPIs. Keywords: shared services, SSC, GBS, global business services, service catalog, nearshore, offshore, captive center, service level, BPO, outsourcing, insourcing.
548 lines - Workforce Productivity
Use this skill when advising on workforce productivity improvement, labor optimization, or workforce transformation. Activate for questions involving workforce analytics, time and motion studies, productivity measurement, workload balancing, workforce planning, scheduling optimization, digital workplace tools, or labor cost optimization. Keywords: workforce productivity, labor productivity, time study, workforce analytics, workload balancing, workforce planning, scheduling, digital workplace, labor cost, FTE, workforce transformation.
605 lines