Managed Services skills for AI agents

Use this skill when designing, operating, or optimizing managed application support and maintenance (AMS) services. Covers application support tiers, incident and problem management for applications, SLA frameworks, change and release management, application monitoring, technical debt management, and knowledge management. Trigger keywords: application management services, AMS, application support, application maintenance, L1 L2 L3 application support, application monitoring, incident management, problem management, change management, release management, technical debt, application rationalization, run services.

Use this skill when designing, operating, or optimizing managed claims processing operations. Covers claims lifecycle management, adjudication, straight-through processing, fraud detection, quality assurance, regulatory compliance, and digital claims transformation. Trigger keywords: claims processing, claims adjudication, auto-adjudication, claims BPO, insurance claims, healthcare claims, claims operations, TPA, straight-through processing, claims technology, claims fraud detection.

Use this skill when designing, operating, or optimizing managed customer support and contact center operations. Covers BPO customer support models, multi-channel support, workforce management, quality management, training, customer experience metrics, and contact center technology. Trigger keywords: customer support BPO, contact center, call center, workforce management, quality assurance, CSAT, NPS, CES, CCaaS, omnichannel, chat support, voice support, customer experience, WFM, escalation management.

Use this skill when designing, operating, or optimizing a managed IT service desk or help desk. Covers ITIL-aligned service management, tiered support models, incident and ticket management, SLA design, knowledge base strategy, self-service portals, and service desk technology. Trigger keywords: service desk, help desk, ITIL, incident management, L1 L2 L3 support, ticket management, ServiceNow, Jira Service Management, FCR, CSAT, AHT.

Use this skill when designing, operating, or optimizing managed finance and accounting operations. Covers F&A outsourcing scope (AP, AR, GL, fixed assets, T&E, intercompany), process standardization, automation, close management, financial controls, and governance. Trigger keywords: F&A outsourcing, accounts payable, accounts receivable, general ledger, record-to-report, procure-to-pay, order-to-cash, month-end close, financial controls, F&A BPO.

Use this skill when designing, operating, or optimizing managed HR operations and HR shared services. Covers HR outsourcing scope (payroll, benefits, employee data, HR helpdesk, onboarding/offboarding), HRIS management, HR process automation, data privacy, and multi-country HR operations. Trigger keywords: HR outsourcing, HR shared services, HR BPO, payroll operations, benefits administration, Workday, SuccessFactors, Oracle HCM, employee lifecycle, HR helpdesk.

Use this skill when designing, operating, or optimizing managed marketing operations. Covers campaign execution, content production, marketing automation management, analytics and reporting, lead management, MarTech stack management, and marketing performance. Trigger keywords: marketing operations, marketing BPO, campaign management, marketing automation, HubSpot, Marketo, Pardot, content production, MarTech, lead management, marketing ops, digital asset management, marketing analytics, marketing SLA.

Use this skill when designing, operating, or optimizing managed procurement operations. Covers procure-to-pay (P2P) operations, purchase order management, invoice processing, supplier onboarding, catalog management, contract management, and procurement technology. Trigger keywords: procurement operations, procure-to-pay, P2P, purchase order, PO management, supplier onboarding, catalog management, Coupa, Ariba, Jaggaer, procurement BPO, spend analytics, procurement compliance, supplier helpdesk.

Use this skill when designing, operating, or optimizing managed security services and SOC operations. Covers managed SOC models, MSSP vs MDR, security monitoring, incident response, threat intelligence, vulnerability management, compliance monitoring, and 24/7 operations. Trigger keywords: managed SOC, MSSP, MDR, security operations center, security monitoring, incident response, threat detection, SIEM, vulnerability management, security managed services.

Use this skill when designing, negotiating, or managing service levels and governance frameworks for outsourcing engagements. Covers SLA design, KPI selection, service credits and penalties, governance models, reporting, benchmarking, contract management, and vendor relationship management. Trigger keywords: SLA design, service level agreement, KPI, service credits, governance model, vendor management, outsourcing governance, service level management, OLA, benchmarking, escalation framework, contract management, vendor relationship, executive sponsorship.