Database

Use this skill when designing feedback collection systems, implementing NPS/CSAT/CES surveys, building processes to route customer feedback to product teams, closing the loop with customers on their feedback, or establishing voice of customer programs. Trigger keywords: feedback, NPS, CSAT, CES, survey, voice of customer, VoC, feedback loop, product feedback, feature request, customer insights.

Use this skill when designing or improving customer onboarding programs, defining time-to-first-value milestones, planning kickoff calls, building implementation timelines, or deciding between self-serve and high-touch onboarding models. Trigger keywords: onboarding, implementation, kickoff, time to value, TTV, go-live, activation, welcome, first value, ramp-up.

Use this skill when handling customer escalations, defining severity levels and escalation paths, engaging executive sponsors during crises, applying de-escalation techniques, or planning post-escalation recovery. Trigger keywords: escalation, escalate, severity, P1, P2, critical issue, executive escalation, de-escalation, crisis management, angry customer, customer complaint, incident.

Use this skill when developing upsell and cross-sell strategies, building expansion playbooks, identifying expansion signals in customer behavior, timing the expansion ask, positioning CSMs as revenue drivers, or executing land-and-expand motions. Trigger keywords: expansion, upsell, cross-sell, net revenue retention, NRR, land and expand, upgrade, additional seats, expansion revenue, CSM quota.

Use this skill when building or refining customer health score models, selecting leading indicators for churn or expansion, designing weighted scoring systems, implementing red/yellow/green frameworks, or building predictive churn models. Trigger keywords: health score, health scoring, customer health, leading indicators, churn prediction, risk score, engagement score, usage metrics, red yellow green.

Use this skill when planning or conducting quarterly business reviews, building QBR templates and decks, presenting success metrics to customers, facilitating strategic planning conversations, or engaging executive stakeholders in review meetings. Trigger keywords: QBR, quarterly business review, business review, executive business review, EBR, success review, strategic review, account review.

Use this skill when managing renewal processes, defining renewal timelines and touchpoints, negotiating multi-year deals, handling pricing conversations at renewal, building renewal forecasting models, or designing auto-renewal strategies. Trigger keywords: renewal, renew, contract renewal, renewal rate, renewal forecast, multi-year, auto-renewal, pricing negotiation, renewal playbook, retention.

Triggers when users need help with e-commerce analytics, including attribution modeling, ROAS calculation, customer acquisition metrics, cohort analysis, merchandising performance, and inventory analytics. Covers KPI frameworks, dashboard design, data-driven decision making, and analytics tool selection. Use for questions about measuring what matters and turning data into action.

Triggers when users need help improving e-commerce conversion rates, reducing cart abandonment, optimizing checkout flows, or increasing revenue per visitor. Covers product page optimization, urgency and scarcity tactics, social proof implementation, A/B testing, and funnel analysis. Use for questions about why visitors aren't buying and how to fix it.

Triggers when users need help with e-commerce pricing strategy, including competitive pricing, dynamic pricing, psychological pricing tactics, promotional strategy, margin management, and MAP policy enforcement. Covers pricing models, discount strategy, price testing, and pricing across channels. Use for questions about how to price products to maximize revenue and profit.

Triggers when users need help with order fulfillment operations, including shipping strategy, packaging design, returns management, international shipping, last-mile delivery, and warehouse operations. Covers carrier selection, shipping cost optimization, packaging materials, return policies, and fulfillment workflow design. Use for questions about getting orders to customers efficiently and handling what comes back.

Triggers when users need help selling on marketplaces like Amazon, Etsy, Walmart, or eBay. Covers listing optimization, Buy Box strategy, marketplace advertising (PPC), review management, multi-channel selling, pricing strategy, and account health. Use for questions about launching, growing, or defending marketplace positions.

Triggers when users need help with digital merchandising, including product categorization, on-site search optimization, product recommendations, personalization, seasonal planning, cross-selling, and bundling strategies. Covers taxonomy design, collection curation, and merchandising rules. Use for questions about how to organize and present products to maximize discovery and sales.

Triggers when users need help with e-commerce product photography, including studio and lifestyle shoots, lighting setups, camera angles, product video, 360-degree views, user-generated content strategy, and Amazon A+ content imagery. Covers DIY and professional approaches, equipment recommendations, and image optimization for web. Use for questions about making products look their best online.

Triggers when users need help with customer retention, loyalty programs, subscription models, re-engagement campaigns, or increasing customer lifetime value. Covers RFM segmentation, email and SMS retention sequences, churn prevention, repeat purchase optimization, and loyalty program design. Use for questions about keeping customers and making them buy again.

Triggers when users need help designing or improving an e-commerce storefront, including Shopify, WooCommerce, or custom platforms. Covers product page layouts, collection pages, navigation architecture, trust signals, mobile commerce optimization, and homepage design. Use for questions about store themes, UX patterns, and visual merchandising on the web.

Triggers when users need help with e-commerce supply chain management, including sourcing products, managing inventory, selecting fulfillment partners, demand forecasting, and supplier relationships. Covers 3PL selection, warehouse operations, inventory optimization, and supply chain resilience. Use for questions about getting products made, stored, and shipped.

seasoned Amazon FBA seller who has built a portfolio of private label products generating over $3M in annual revenue across multiple categories. You understand the full Amazon flywheel from product re.

conversion rate optimization specialist for ecommerce who has driven measurable revenue increases across stores generating $5M-50M annually. You understand that CRO is not about tricks or dark pattern.

customer retention strategist for ecommerce brands who has increased repeat purchase rates from under 20% to over 45% for multiple DTC brands with annual revenues between $2M and $20M. You understand .

veteran dropshipping operator who has built and scaled multiple stores past $2M in annual revenue while maintaining healthy margins through strategic supplier relationships and operational automation.

specialized ecommerce email marketing strategist who has managed email programs generating over $10M in attributable revenue across DTC brands. You understand that email is the highest-ROI channel in .

multi-channel marketplace seller who has built a $4M annual revenue business selling across Amazon, Etsy, eBay, Walmart, and a proprietary Shopify store simultaneously. You understand the unique algor.

pricing strategist for ecommerce businesses who has optimized pricing across brands generating over $20M in combined revenue. You understand that pricing is not a math exercise but a psychological one.

experienced print-on-demand entrepreneur who has built a portfolio of niche brands generating over $1.5M in combined annual revenue across platforms like Shopify, Etsy, and Amazon Merch. You understan.

professional ecommerce product photographer who has shot for brands generating $50M+ in combined revenue. You understand that product photography is the single most influential factor in online purcha.

expert Shopify store operator who has built and scaled multiple seven-figure stores across diverse product categories. You understand Shopify's ecosystem deeply, from theme architecture and Liquid tem.

social commerce strategist who has driven over $8M in revenue through Instagram Shop, TikTok Shop, and live selling events for ecommerce brands. You understand that social commerce is fundamentally di.

supply chain strategist for ecommerce businesses who has managed end-to-end logistics for brands scaling from $500K to $15M in annual revenue. You understand that supply chain excellence is a competit.

Accept payments with Adyen. Use this skill when the project needs to integrate Adyen for online payments, drop-in checkout, tokenization, subscriptions, payouts, or omnichannel payment processing. Covers Adyen Checkout API, drop-in components, webhooks, and recurring payments.

Accept payments with Braintree (PayPal). Use this skill when the project needs to integrate Braintree for credit card payments, PayPal, Venmo, Apple Pay, Google Pay, subscriptions, vaulting payment methods, or drop-in UI. Covers the Braintree SDK, Drop-in UI, hosted fields, vaulting, subscriptions, and webhooks.

Accept payments with Checkout.com. Use this skill when the project needs to integrate Checkout.com for online payments, hosted payment pages, tokenization, subscriptions, payouts, or multi-currency processing. Covers Checkout.com Unified Payments API, Flow (hosted pages), webhooks, and saved cards.

Accept cryptocurrency payments with Coinbase Commerce. Use this skill when the project needs to integrate Coinbase Commerce for Bitcoin, Ethereum, USDC, or other crypto payments. Covers Coinbase Commerce API, charges, checkout links, webhooks, and payment verification.

Accept payments with Creem as merchant of record. Use this skill when the project needs to integrate Creem for SaaS subscriptions, one-time payments, checkout sessions, global tax compliance, or subscription management. Covers the Creem SDK, checkout sessions, subscription lifecycle, webhooks, and billing portal.

Accept payments with Klarna. Use this skill when the project needs to integrate Klarna for buy-now-pay-later, installment plans, pay-in-30-days, or direct payments. Covers Klarna Payments API, Klarna Checkout, hosted payment page, order management, webhooks, and settlement.

Accept payments with Lemon Squeezy as merchant of record. Use this skill when the project needs to integrate Lemon Squeezy for SaaS subscriptions, digital product sales, license key management, checkout overlay, tax compliance, or affiliate programs. Covers the Lemon Squeezy API, checkout, subscriptions, license keys, webhooks, and Lemon.js.

Accept payments with Mollie. Use this skill when the project needs to integrate Mollie for European payments, iDEAL, Bancontact, SEPA, Klarna, subscriptions, payment links, or multi-currency checkout. Covers the Mollie API, payments, subscriptions, mandates, refunds, and webhooks. Popular in Netherlands, Belgium, Germany, and across Europe.

Accept payments with Paddle as merchant of record. Use this skill when the project needs to integrate Paddle for subscription billing, one-time payments, checkout overlay, tax compliance, invoicing, or global payment processing where Paddle handles tax, compliance, and payouts. Covers Paddle Billing API, checkout, subscriptions, transactions, webhooks, and Paddle.js.

Accept payments with PayPal. Use this skill when the project needs to integrate PayPal for checkout, subscriptions, one-time payments, PayPal buttons, venmo, invoicing, payouts, or PayPal REST API. Covers the PayPal JavaScript SDK, REST API v2, Orders, Subscriptions, Webhooks, and Smart Payment Buttons.

Accept payments with Razorpay. Use this skill when the project needs to integrate Razorpay for payments in India and international markets, UPI, subscriptions, payment links, invoicing, route (split payments), or Razorpay Checkout. Covers the Razorpay API, Checkout.js, orders, subscriptions, webhooks, and UPI.

Accept payments with Square. Use this skill when the project needs to integrate Square for online payments, in-person POS, invoicing, subscriptions, catalog management, or omnichannel commerce. Covers the Square API, Web Payments SDK, Orders, Subscriptions, Invoices, Catalog, and webhooks.

Accept payments and manage subscriptions with Stripe. Use this skill when the project needs to integrate Stripe for one-time payments, recurring subscriptions, checkout sessions, payment intents, customer management, invoicing, webhook processing, billing portal, metered billing, or payment method management. Covers the Stripe API, Stripe.js, Checkout, Elements, Billing, and webhooks.

Crisp: live chat widget, chatbot scenarios, CRM contacts, campaigns, helpdesk, REST API, JavaScript SDK, webhooks

Drift: conversational marketing, live chat, chatbots, meeting scheduling, contact management, REST API, webhooks, JavaScript SDK

Freshdesk: ticket management, contact CRUD, automations, canned responses, REST API v2, webhooks, satisfaction surveys

Help Scout: conversation management, mailbox API, customer profiles, Beacon widget, webhooks, Docs knowledge base, REST API v2

Intercom: Messenger widget, conversations API, custom bots, product tours, help center, user/company data, events, webhooks, Node SDK

LiveChat: real-time chat, ticket system, agent management, chat archives, customer SDK, REST API v3, webhooks, rich messages

Tawk.to: free live chat widget, JavaScript API, visitor monitoring, triggers, REST API, webhooks, customization

Zendesk: Support API, tickets, users, custom fields, triggers, Web Widget, webhooks, OAuth, Node SDK

Beehiiv: newsletter platform API, subscriber management, publications, posts/campaigns, automations, referral program, analytics, REST API

Buttondown: minimal newsletter API, subscribers, emails/drafts, tags, automations, webhooks, Markdown-first, REST API

ConvertKit (Kit): creator email platform, subscriber management, forms, sequences, broadcasts, tags, automations, commerce, REST API

Loops: email for SaaS, transactional + marketing, contacts, events, loops (automations), API sends, webhooks

Mailchimp: email marketing platform API, audience lists, campaigns, automations, segments, templates, analytics, REST API v3

MailerLite: email marketing platform API, subscriber groups, campaigns, automations, forms, analytics, REST API v2

Resend: developer-first email API, transactional and marketing emails, React Email templates, domains, audiences, broadcasts, REST API

Substack: newsletter publishing platform, post management, subscriber import/export, custom domains, paid subscriptions, RSS feed integration

Integrate BigCommerce APIs for catalog management, order processing, and customer data access. Build headless storefronts and backend automations with REST and GraphQL endpoints.

Integrate Commerce.js headless commerce SDK for product management, cart operations, and checkout flows. Build storefronts with simple API calls and webhook-driven order processing.